Returns & refunds
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Return Policy
We hope that you are happy with your order, but if for some reason you are not, we offer free returns at Diptyque. You may return your online order, or items within it, for a refund following the conditions outlined below: ・The items must be returned within 7 b...
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Return process
To make a return, we invite you to follow these steps: ・Complete the Return Form which you can download HERE, and clearly indicate: ・Your HK order number ・Your contact information ・The name and quantity of each item being returned and the reason for the retur...
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Refunds
Refunds are processed within 14 business days upon receipt of your returned parcel. Delivery fee is excluded. Once your refund has been processed, you will receive a confirmation by email. Depending on your bank, the refunded amount will appear on your bank a...
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Cancellations and Exchanges
If you wish to cancel your order after it has been confirmed, we kindly invite you to reach out to our Customer Care team who will assist you in the process. ・Please note that you cannot cancel your order once it has been shipped. ・If you wish to exchange an ...