Cancellations and Exchanges

If you wish to cancel your order after it has been confirmed, we kindly invite you to reach out to our Customer Care team who will assist you in the process.

・Please note that you cannot cancel your order once it has been shipped.

・If you wish to exchange an item for another reference, we kindly invite you to place a new order and return the original product back to us following the returns process.

If you have any questions or need more information, please contact us at:
Email: customercare@diptyque.com.hk
Monday to Friday: 10 am - 5 pm (excluding holidays)