Return Policy
We hope that you are happy with your order, but if for some reason you are not, we offer free returns at Diptyque. You may return your online order, or items within it, for a refund following the conditions outlined below:
・The items must be returned within 7 business days from the date of delivery.
・The items must be unopened and in their original packaging. For your convenience with each order of an Eau de Parfum or Eau de toilette, you will receive a corresponding trial sample.
・If you are returning an entire order, all the complimentary samples must be returned as well. Please make sure the item(s) are in original condition, with the original packaging. If the sample is not returned, we will not proceed with your return.
・If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. Please make sure the item(s) are in original condition, with the original packaging. If the GWP is not returned, we will not proceed with your return.
・All returned goods will be examined upon receipt. We will not provide a refund if the goods show signs of unreasonable use such as opened packaging or damaged packaging. In such circumstances, we will notify you that a refund will not be available, and we will arrange for such goods to be returned to you within 28 days of our notification.
・If you are returning the item due to a fault or damage in transit, this must be stated on the Returns Form.
・Please include the Returns Form which you will find with your order. Processing the return may take longer if you do not include the Returns Form or if it is incorrectly filled. You will find more information regarding the Returns process on this form.
・We encourage you to specify on the Return Form any information that could help us understand the reason for your return, e.g., broken or damaged, incorrect item ordered, etc.
・If you wish to carry out the return of an electric diffuser, we invite you to contact our Customer Care team directly who will assist you in the return process.