Shipping
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HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Hong Kong Delivery can take 2 to 5 business days within Hong Kong. Once your order has been placed you will receive an email confirmation to let you know we have received your order and payment. Once your parcel has been shipped you will receive the update fr...
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What are the delivery charge and delivery area?
Shipping fees: diptyqueparis.com offers complimentary delivery on orders over HK$ 500. For any order less than or equal to HK$ 500, the shipping fees are HK$ 40 for Hong Kong deliveries. Delivery area: The HK website supports shipment within Hong Kong, exclud...
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WHAT ARE MY DELIVERY OPTIONS?
Please see shipping methods during checkout for full details of the delivery services.We offer complimentary delivery on orders over HK$ 500.
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CAN I SHIP AN ORDER OUTSIDE OF HK?
Orders made via the diptyque Paris Hong Kong online store can be delivered to addresses within Hong Kong only.
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WILL I HAVE TO SIGN FOR MY DELIVERY?
For security reasons, all parcels must be signed for on receipt. If you will not be at home during normal delivery hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel.
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DO YOU DELIVER TO PO BOXES OR PICK UP STATIONS?
Diptyque delivery service requires a signature on delivery, therefore we are unable to deliver to PO Boxes or pick up stations.