Order & client account

Before you place an order at the diptyque online store, you will be asked if you want to create a customer account. You can alter the information you provide at any time by logging into your account. Please see our terms and conditions for details of how we use...

  Payment can be made by American Express, Mastercard, Visa, Apple Pay, WeChat Pay.

  Your credit card will be charged at the point at which your order is shipped, with the exception of orders placed with WeChat Pay and Alipay HK, for which the amount is debited upon order confirmation. Any products you order that are not immediately available...

  diptyque values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. We use the latest strong encryption technology to ensure that all transactional information is protected to the highest s...

  If an item is out of stock you cannot add it to your website order.

  In order to set up your diptyque customer account and purchase goods online, you will have provided us with your email address. You will receive an order acknowledgement via this email address.

  Once we receive your order, Diptyque will email your order number to you. Please quote this order number in all correspondence. You can contact our customer services team at customercare@diptyque.com.hk with regard to your query.

  Please note that online purchases are not included in the VIP points collection programme.