Order & client account

Before you place an order at the diptyque online store, you will be asked if you want to create a customer account. You can alter the information you provide at any time by logging into your account. Please see our terms and conditions for details of how we use the information that you provide to set up your diptyque customer account.

Payment can be made by American Express, Mastercard, Visa, Apple Pay, WeChat Pay.

Your credit card will be charged at the point at which your order is shipped, with the exception of orders placed with WeChat Pay and Alipay HK, for which the amount is debited upon order confirmation. Any products you order that are not immediately available will be shipped to you as soon as they are available and your credit card will be charged at the point of shipment. Postage will be charged only against the first shipment if the order is to the same delivery address.

diptyque values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our web site will retain your diptyque account details such as your name, address, email address and purchasing history. Each time you log into your diptyque account to create a new order you must re-enter your credit card details. Please see our terms and conditions for further details.

If an item is out of stock you cannot add it to your website order.

In order to set up your diptyque customer account and purchase goods online, you will have provided us with your email address. You will receive an order acknowledgement via this email address.