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Diptyque - Q&A Help Centre home page

HOW LONG DO THE CANDLES BURN?

 

Diptyque candles are made to burn longer than most traditional candles. Our candles on average last from 50 to 60 hours with a proper burn.

HOW DO I LEARN HOW TO CARE FOR MY CANDLE?

 

Here are tips for safely prolonging the life of your candles.

BURN TIME
The first time you burn your diptyque candle, allow it to burn for at least two hours, until the whole top is liquid with wax. This will help your candle burn more evenly the next time.
- Standard Candle: May burn up to 60 hours.
- Small Candle: May burn up to 30 hours.
- Colored Candles: May burn up to 90 hours.
- Large Indoor/Outdoor Candle: May burn up to 150 hours.

TRIM THE WICK
Before lighting your diptyque candle, trim the wick to 3-5mm length. By shortening the wick you allow it to burn more slowly and also avoid unsightly black smoke marks around the edge of the glass.

REALIGN THE WICK
After blowing out your candle, re-center and straighten the wick.

SAFETY
Never leave a lit candle unattended. This could be a fire risk. Always place your candle on a level, heat resistant, non-flammable surface away from fabric or drapes. Choose an area free from drafts to avoid uneven burning. Do not place your candle on a marble or glass surface. If the bottom of the hot candle glass comes in contact with a cold material, the glass may crack.

On each candle page there is a section called candle care that contains instructions on how to maintain your candle.

ARE DIPTYQUE CANDLES MADE IN FRANCE?

 

Yes. Our candles are made in France.

HOW CAN I OBTAIN PRODUCT SAMPLES?

 

We offer a complimentary product sample with every order. You can pick in the check out page.

WHY ARE PRODUCTS DISCONTINUED?

 

Products will be discontinued if there is a significant decline in demand or to make way for new products. However, we will always be on hand to offer advice or recommendations on replacement or alternative products.

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